Accommodation inspection schemes and Accommodation Charter
Quality of accommodation is an extremely important part of the visitor experience. An inspection or assessment seeks to recognise quality and to differentiate between the levels of service and facilities provided. This helps the customer choose quality accommodation that meets their requirements.
Local Assessment Scheme - Quality Cumbria:
Quality Cumbria is the local quality assessment scheme which is unique to Cumbria. It was developed through VisitEngland, to recognise and drive up standards of accommodation in Cumbria in 2006. It is now one of the most popular accreditation schemes in the county.
Quality Cumbria properties are assessed per accommodation criteria and the main aim is safety followed by cleanliness, comfort and that they are fit for purpose. Quality Cumbria does not include stars or require overnight accommodation for assessment. All accommodation providers who meet the Quality Cumbria standards are committed to quality improvements.
For more information on Quality Cumbria visit the Cumbria Tourism website or telephone 01539 822222.
National Inspection Agencies:
The National Quality Assessment Scheme or ‘stars' is widely recognised by customers. The star system allows customers to judge the standard of accommodation they would like for themselves. It also motivates businesses to continually improve or maintain their standards and encourages healthy competition.
There are two national assessing organisations for serviced accommodation (guest accommodation and hotel) and self-catering.
VisitEngland: For more information visit the VisitEngland website.
The AA accommodation scheme: For more information visit the AA accommodation scheme website.
Additional National Quality Schemes and Assessments
VisitBritain also provide a number of additional Welcome Schemes for the following: Pets, Families, Cyclists and Walkers. These schemes highlight operators that provide facilities and services to welcome certain groups.
A National Accessible Scheme has been developed that provides a set of standards which accommodation establishments are assessed and rated against. The assessment covers three types of impairment: Mobility, Hearing and Visual. The standards are designed to allow people with disabilities to make an informed choice about where they want to go on holiday to in the UK.
More information on the National Accessible Scheme can be found on the VisitBritain website.
Accommodation Quality Charter
For those operators who prefer not to participate in an inspection scheme, there is the option of the Accommodation Quality Charter. The Charter was developed by Cumbria Tourism and partners including Eden Tourism. We request non-accredited Eden accommodation businesses sign up to the Charter as a requirement to being promoted in the Eden visitor guide, or Visit Eden website.
The Charter will cover important areas such as legal considerations, health and safety and good customer care practice.
The Charter will be accompanied by a complaints procedure which, together with the Charter, will provide a feedback mechanism for visitors who may be unhappy with their chosen accommodation.
- Download a copy of the Accommodation Quality Charter.
For more information contact the Eden Economic Development and Tourism Team:
- Email: firstname.lastname@example.org
- Address: Eden District Council, Mansion House, Penrith, Cumbria, CA11 7YG