Accommodation inspection schemes and Accommodation Charter

Quality of accommodation is an extremely important part of the visitor experience.  An inspection or assessment seeks to recognise quality and to differentiate between the levels of service and facilities provided. This helps the customer choose quality accommodation that meets their requirements. 

National Inspection Agencies

The National Quality Assessment Scheme or ‘stars' is widely recognised by customers. The star system allows customers to judge the standard of accommodation they would like for themselves. It also motivates businesses to continually improve or maintain their standards and encourages healthy competition.

There are two national assessing organisations for serviced accommodation (guest accommodation and hotel) and self-catering properties and campsites.

VisitEngland: For more information visit the VisitEngland website.

The AA accommodation scheme: For more information visit the AA accommodation scheme website.

Accommodation Quality Charter

For those operators who prefer not to participate in an inspection scheme, there is the option of the Accommodation Quality Charter.  The Charter was developed by Cumbria Tourism and partners including us.  We request non-accredited Eden accommodation businesses sign up to the Charter as a requirement to being promoted by us.

The Charter will cover important areas such as legal considerations, health and safety and good customer care practice.

The Charter will be accompanied by a complaints procedure which, together with the Charter, will provide a feedback mechanism for visitors who may be unhappy with their chosen accommodation.

• Download a copy of the Accommodation Quality Charter.

Additional VisitEngland Welcome Schemes