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Quality Information

Quality accommodation is a very important part of the visitor experience in Eden.  In recognition of this and for the benefit of our visitors, all accommodation featured in our 'Where to stay' section has either a valid inspection certificate carried out by a recognised external agency such as Visit Britain, the AA or Quality Cumbria. Or has signed the Eden Accommodation Charter which will cover important areas such as legal considerations, health and safety and good customer care practice.  Accommodation featured will clearly display valid inspection accreditation and awards.

So you can be assured of a high standard of accommodation when you visit Eden.

Local Inspection: Quality Cumbria

Quality Cumbria is the local quality assessment scheme which is unique to Cumbria. It was developed through VisitEngland, to recognise and drive up standards of accommodation in Cumbria in 2006 and is now one of the most popular accreditation schemes in the county.


National Inspection: Star Ratings

The National Quality Assessment Scheme or 'stars' is widely recognised by customers. The star system allows customers to judge the standard of accommodation they would like for themselves. It also motivates businesses to continually improve or maintain their standards and encourages healthy competition.

There are two national assessing organisations for serviced accommodation (guest accommodation and hotel) and self-catering:


Wheelchair Accessible Holiday Accommodation

For wheelchair users or those who have difficulty in walking. All the places displaying one of the accessibility symbols have been assessed by an accommodation inspector against criteria reflecting the practical needs of wheelchair users. For information on the criteria visit the Visit England website.

Our Accessible Accommodation section lists Eden accommodation which has either obtained the VisitEngland accreditation or has provided a self-assessed acessibilty statement.


National Schemes and Assessments

VisitBritain also provide a number of additional Welcome Schemes for the following: Pets, Families, Cyclists and Walkers. These schemes highlight operators that provide facilities and services to welcome certain groups.

A National Accessible Scheme has been developed that provides a set of standards which accommodation establishments are assessed and rated against. The assessment covers three types of impairment: Mobility, Hearing and Visual. The standards are designed to allow people with disabilities to make an informed choice about where they want to go on holiday to in the UK.