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Accommodation inspection schemes and Accommodation Charter

Quality of accommodation is an extremely important part of the visitor experience.  An inspection or assessment seeks to recognise quality and to differentiate between the levels of service and facilities provided. This helps the customer choose quality accommodation that meets their requirements. 

Local Assessment Scheme - Quality Cumbria:Quality Cumbria logo

Quality Cumbria is the local quality assessment scheme which is unique to Cumbria. It was developed through VisitEngland, to recognise and drive up standards of accommodation in Cumbria in 2006 and is now one of the most popular accreditation schemes in the county. Quality Cumbria properties are assessed per accommodation criteria and the main aim is safety followed by cleanliness, comfort and that they are fit for purpose. Quality Cumbria does not include stars or require overnight accommodation for assessment. All accommodation providers who meet the Quality Cumbria standards are committed to quality improvements.

For more information on Quality Cumbria visit the Cumbria Tourism website or telephone 01539 825011.


National Inspection Agencies:

The National Quality Assessment Scheme or ‘stars' is widely recognised by customers. The star system alloEnjoy England logows customers to judge the standard of accommodation they would like for themselves. It also motivates businesses to continually improve or maintain their standards and encourages healthy competition.

There are two national assessing organisations for serviced accommodation (guest accommodation and hotel) and self-catering.
AA Logo
Quality in Tourism: For more information visit the Quality in Tourism website or telephone 0845 300 6996. 

The AA accommodation scheme: For more information visit the AA accommodation scheme website.


Additional National Quality Schemes and Assessments

VisitBritain also provide a number of additional Welcome Schemes for the following: Pets, Families, Cyclists and Walkers. These schemes highlight operators that provide facilities and services to welcome certain groups.
Cyclists welcome logo
A National Accessible Scheme has been developed that provides a set of standards which accommodation establishments are assessed and rated against. The assessment covers three types of impairment: Mobility, Hearing and Visual. The standards are designed to allow people with disabilities to make an informed choice about where they want to go on holiday to in the UK.Walkers Welcome logo

More information on the National Accessible Scheme can be found on the VisitBritain website.

Green Tourism

Become a member of Nurture Lakeland to help raise money to keep the landscapes and wildlife of Cumbria unique. To find out more visit the Nurture Lakeland website.

Accommodation Quality Charter

For those operators who prefer not to participate in an inspection scheme, there is the option of the Accommodation Quality Charter developed by Cumbria Tourism and partners including Eden Tourism.  We intend to request non-accredited Eden accommodation businesses sign up to the Charter as a requirement to being promoted in the Eden Holiday Guide, or Visit Eden website.

The Charter will cover important areas such as legal considerations, health and safety and good customer care practice.

The Charter will be accompanied by a complaints procedure which, together with the Charter, will provide a feedback mechanism for visitors who may be unhappy with their chosen accommodation.

For more information contact the Eden Tourism Team:

  •   Email: tourism@eden.gov.uk
  •   Address: Eden District Council, Mansion House, Penrith, Cumbria CA11 7YG